KDS Redesign

A new kitchen display for busy kitchens

UX Audit · UX Design · UI Design


Kitchen United MIX is the future of takeout & delivery, the first “Multi-Restaurant Ordering” to-go experience in the US. It’s the only destination that allows foodie fans who love variety to order meals from 10+ restaurants, all on the same bill.

KU had the KDS running and in production but they knew that its experience, usability and interface had room for improvement.


Current members were having difficulties while using the previous KDS and the look and feel was not appealing to them.

The alarms and order statuses in general were not things that KU had figured out yet and they were iterating without having a clear way to go.

I joined Zagalabs and we came up with a strong solution for kitchen members to understand orders flow and deliver at a faster pace.


Give a visual lift to reflect a more modern look of the KDS and integrate the KU brand identity.

"I am constantly impressed with Diego's contributions to Kitchen United" - Jessi Moss, CTO

How it was before

Usability issues

· Considering that the screen is placed in a high view of the kitchen, having the buttons "Total" and "Schedule" at the top of the screen make it difficult for short members to reach them. Likewise with the pagination.

· Orders don't scroll within the tiles, that means that orders are divided into as many tiles as needed to display all the items.

· Buttons "done" and "reprint" look like two main call to actions. Speed is everything for kitchen members and this is confusing as to know which action they need to take.

· Order tiles are strictly next to each other with no room to breathe. Having many orders in the same screens makes it overwhelming.

· Hierarchy of information was not clear.

Figuring out the flow for orders

In order to provide a more functional experience for the kitchens, the team needed to figure out what the flow for the orders is and the different statutes they have.

Status names are displayed in colors in the flow. Same colors are going to apply in the interface to indicate queue, cooking, packing and completed orders and alarms triggers.

The flow we created with the team considers not only the the status for orders, but also the status to show to restaurants and backend. We also kept in mind how this impacts the front of house.


A new design and a better experience

This new redesign needed to tackle different pain points from users. In a nutshell, I needed to:

· Evaluate the overall interface for usability and user experience: hierarchy, button sizes, placement for elements to help users gather relevant information without much effort.

· Improve interface for better touch interactions, making sure interaction elements are focused on specific areas and not spread across the whole screen.

· Improve visibility for products and orders and legibility for all the texts and information.

Final solution

The interface addresses the pain points of users and gives them a better understanding of the order flows as follows:

· More clean readability of the information.

· Order ID and time due have higher visibility than the rest of details of an order.

· Order statues and alarms are more clear -these are triggered depending on time due or priority (e.g refired orders).

Other projects

A word from people

See what they've said about my work

I’ve enjoyed working with Diego on the design of my website and broader platform business, which includes both a desktop and a mobile version. He came up to speed quickly and was able to start producing draft design outputs right away. Throughout the process, he has been focused and responsive. He has brought a good “design eye” to the work and pushed back where appropriate, both on the design and on the scope of the MVP version of the product. Overall, I am very pleased with how the work is coming out.
Jim L
Founder @PathWise
I've enjoyed working with Diego on our design project and look forward to working with him on projects in the future. The designs Diego created were excellent! I've seen a lot of design work but Diego's design skills and methodology definitely stands above the rest.  Not only is Diego excellent with design, but he's also skilled in regards to time management and has excellent customer/client facing communication skills. I would definitely recommend working with Diego to anyone looking for an experienced leader in design for your next project.
Earl Holland
Senior Software Architect @NodeAssets
I truly believe Diego's experience possesses a whole new level of creativity, uniqueness, and passion. In my company, everyone is amazed by his work and professional skills. He has a singular ability to walk you through his designs and processes which such clarity of explanation that sometimes makes you believe you are a designer just like him.
Nathalia Rueda
IT Recruiter @NativApps
Our KDS changed incredibly with Diego's help. From the beginning, he diagnosed the obstacles that we were putting our chefs on, and managed to turn everything around to leave us with a much more agile, simple and efficient interface. We managed to increase delivery times and reduce errors immediately. Very happy with his work.
Edwin Pérez
CEO @BigBites
I love Diego's ability to deliver fast and transform ideas into bright designs. His right attitude is one of many things to highlight when it comes to working with him.
Paula Avellaneda
Product Manager @DRUO
When I hired Diego, I knew he was a world-class designer and his past and present work is a case in point. He was able to successfully deliver the slick product we envisioned for so long in a little over a month. If you are building something truly awesome, Diego can do the heavy lifting with little or no input.
CEO & Founder @Remitfix
It's really  helpful to have someone who can take the time on getting the experience right.
Emmanuel Randon
CTO @Currnt
Diego has such a neat and excellent portfolio that made my decision very easy. He understood my concept, contributed his experience, advised me and made me feel very confident about what I needed. He is a patient, calm and flexible person who really listens to the client and he designed my wishes precisely. I recommend him 100%, it was a dream to work with him.
Genesis Morales
CEO & Founder @Genesis Morales
Diego is one of a kind when it comes to his design mind. We are lucky to have him as our lead product guy because in truth he is so well rounded that he can work on mobile-web, desktop-web, mobile apps (both ios and android), admin portal, email templates etc I can go on. You normally don't find designers who can delievery quality work across this range consistenly. Thanks for being part of this team"
Windsor Kitaka
CEO & Founder @TransferX
It was a pleasure to work with Diego. My partner and I felt guided all the way through the project. Diego has a great ability for design thinking and for user friendly business. I highly recommend Diego if you want a webpage designed perfectly for the specific public you desire.
Camila Luque
CEO & Cofounder @MILA
Diego has a vast knowledge in managing customers and creating value on a fast pace with a short amount of direction and great results both in design and UX/UI. Great experience working with him!
Daniel Martin
CEO @Equity Advisors
Limitless creative mind is the phrase that comes to mind when I think about Diego. I’ve had the pleasure of knowing Diego for 3 years, during which we built together great digital products. Above all, I was impressed with Diego’s ability to make eye-catching designs out of nothing. And, of course, his high commitment. Diego would be a true asset for any positions requiring creative skills and comes with my heartfelt recommendation.
Farid Delgado
Senior Software Engineer at Center for AI & Cognitive Computing @Thomson Reuters
Diego totally nails the world of UX/UI. He is a strategic thinker with brilliant execution.
Manuel Gutiérrez
I highly recommend Diego, he is an excellent professional. I highlight his ability to produce simple and visually appealing user interfaces and also his ability to give direction when managing projects. A design strategist that always focus on user needs, I would work with him again without hesitation.
Brian Angulo
Product Designer

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