Kitchen United MIX is the future of takeout & delivery, the first “Multi-Restaurant Ordering” to-go experience in the US. It’s the only destination that allows foodie fans who love variety to order meals from 10+ restaurants, all on the same bill. KU had the KDS running and in production but they knew that its experience, usability and interface had room for improvement.
Current members were having difficulties while using the previous KDS and the look and feel was not appealing to them.
The alarms and order statuses in general were not things that KU had figured out yet and they were iterating without having a clear way to go.
I joined Zagalabs and we came up with a strong solution for kitchen members to understand orders flow and deliver at a faster pace.
Give a visual lift to reflect a more modern look of the KDS and integrate the KU brand identity.
"I am constantly impressed with Diego's contributions to Kitchen United" - Jessi Moss, CTO
· Considering that the screen is placed in a high view of the kitchen, having the buttons "Total" and "Schedule" at the top of the screen make it difficult for short members to reach them. Likewise with the pagination.
· Orders don't scroll within the tiles, that means that orders are divided into as many tiles as needed to display all the items.
· Buttons "done" and "reprint" look like two main call to actions. Speed is everything for kitchen members and this is confusing as to know which action they need to take.
· Order tiles are strictly next to each other with no room to breathe. Having many orders in the same screens makes it overwhelming.
· Hierarchy of information was not clear.
In order to provide a more functional experience for the kitchens, the team needed to figure out what the flow for the orders is and the different statutes they have.
Status names are displayed in colors in the flow. Same colors are going to apply in the interface to indicate queue, cooking, packing and completed orders and alarms triggers.
The flow we created with the team considers not only the the status for orders, but also the status to show to restaurants and backend. We also kept in mind how this impacts the front of house.
This new redesign needed to tackle different pain points from users. In a nutshell, I needed to:
· Evaluate the overall interface for usability and user experience: hierarchy, button sizes, placement for elements to help users gather relevant information without much effort.
· Improve interface for better touch interactions, making sure interaction elements are focused on specific areas and not spread across the whole screen.
· Improve visibility for products and orders and legibility for all the texts and information.
The interface addresses the pain points of users and gives them a better understanding of the order flows as follows:
· More clean readability of the information.
· Order ID and time due have higher visibility than the rest of details of an order.
· Order statues and alarms are more clear -these are triggered depending on time due or priority (e.g refired orders).
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